At Mogal Decor, we are committed to delivering high-quality home décor products and ensuring complete customer satisfaction. We understand that in certain cases, you may need to return or exchange an item. This Return & Refund Policy outlines the process and terms to make your experience seamless and transparent.

Return Timeline

We offer a 5-day return and exchange window from the date of purchase. If 5 days have passed since your purchase, unfortunately, we cannot offer you a return or exchange.

Refund Policy

In case of any refunds approved by Mogal Decor, it will take 24 working hours to process the refund. All refunds will be credited as UPI.

Return & Exchange Policy

We follow a 100% customer satisfaction policy and allow returns/exchanges within 2 days of receiving the product.

 if the refund is approved, then with in 24 hours the refund will be credited to the customer.

To be eligible:

• The item must be unused, unwashed, and in its original packaging with tags intact.

• A video of the package opening is mandatory to verify any damage, defects, or wrong delivery.

Exchanges

To initiate an exchange:

1. Request must be made through our website or customer support with in 5 days of product delivery.

2. The product must be in resalable condition and returned in its original form.

3. Once verified, we will issue store credit or process the exchange.

4. if the replacement is approved, with in 3 days the replaced product will be delivered to the customer.

Returns

To initiate a return:

1. Email us at mogalsah035@gmail.com with the Order Number, Registered Mobile Number, or Packaging Slip Image.

2. Attach a photo/video of the product showing the issue clearly.

3. Our support team will review and initiate the return/exchange process within 24 business hours.

4. Return the product with original labels, in unused condition, and proper packaging.

Once we receive and verify the returned item, we will issue store credit ( with in  1 working day ) worth the value of the returned product.